1, Within 7 days since your local customs clearance: if the cnc router’s any parts has any problems, we will change it free. 2, Exceed 7 days since your local customs clearance but within warranty period: if the cnc router parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
3, Exceed warranty period: if the cnc router parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost. 4, We offer 24 hours technical support by call, and email. 5, Our technician can give you remote guide online(Skype or MSN) if you have any question. 6, We can record videos of operating the laser machine. 7, Free training course in our factory. 8.Machine will be adjusted before it is delivered , operation disk/CD was included.
Artech is comprehensive in the production, design, manufacturing, trade and service of Measuring machines , CNC machine, and provide high quality and good efficient CNC machines worldwide. With a strong staff team, "Brand ArtechCNC" gained success in woodworking engraving machine, advertising engraving machine, stone engraving machine, metal engraving machine, laser engraving machine and laser cutting industry equipment. The production facilities occupies China's forefront in development and expansion.
Q1 For offer the most suitable machine,how should i do ?
1).The exact material you want to engrave/cut? (such as wood, acrylic, cloth, fabric, leather, metal.... ? )
2). For the Spindle Power, may I know the cutting or engraving depth you want?
3). The working area you demand? (such as max dimension of material, width*length,1200*1200mm,1300*2500mm,2000*3000mm, etc...
4). Do you want to engrave on planar &flat surface or round &curved surface?
If yes,the machine shall be added optional items, such as rotary attachment. if you can provide some pictures of your products,that would be great! after your tell us these,we will send you more information about the machine and price.
Q2.If we donot know how to use the machine,can you teach us?Yes,we will ,if you come to China,we will offer you free training until you can use machine freely.And if you are busy ,we will have the special engineer to your country,but you need to bear some fee, like tickets and hotel and meal.
Q3.How about your after-sales service?
we offer you 24 hours service phone,skype or MSN.
Q4.How about your guarantee period?
one year and during the time,if you have any questions ,we will solve it for free.